1. General Policy
Refund requests are reviewed individually. Approval is not automatic and may depend on verification status, payment review, account history, security checks, and internal compliance requirements.
2. Review Requirements
- Account ownership may need to be verified before a request is reviewed.
- Transaction details must be accurate and complete.
- Processing time may vary depending on payment method and account review.
3. Non-Refundable Situations
- Submission of false or misleading account information.
- Violation of platform rules, security measures, or compliance requirements.
- Cases involving abuse, fraud, chargeback risk, or suspicious activity.
- Transactions already processed through irreversible third-party systems.
4. How to Request a Review
If you want to request a refund review, contact support with your registered account information, transaction details, and a clear explanation of the issue.
5. Final Review
All refund-related decisions are subject to internal review, available records, security checks, and applicable legal or compliance requirements.
6. Contact
For refund-related questions, contact support@fundrio.cash.